Tech support incidents lying about [threadID=82907]

From: Scott Ellsworth (scot..lodar.com)
Date: Sat Apr 24 2004 - 17:37:38 EDT

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    Hi, all.

    If anyone working on IDEA, Eclipse, Cayenne, or Tapestry has
    outstanding Macintosh performance issues where an Apple tech support
    incident would help, please let me know offlist. I have two tech
    support incident that will expire in two days, and would love to have
    it go to help the tools I and my clients use every day.

    This would require, most likely, having already filed the needed
    performance bug report.

    As Matt Drance pointed out, tech support incidents do not make Apple
    fix bugs, instead, they get a DTS engineer to look at the problem in
    hopes of finding a workaround.

    Scott

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